Here at Sheridan Lifts, we like to stay at the forefront of the lift engineering business.
As such, I wanted to share with you that we have recently introduced a new way of reporting lift defects to new clients.
We understand that a lot of our clients aren’t ‘lift savvy’ and we therefore believe in a certain approach to ensure clarity of communication between ourselves and them. We are also duty bound to advise clients of the severity of the issues and of their responsibilities to address them.
It is often the case that we need to simplify terminology used in our reporting of any lift defects to help customers understand how to prioritise each defect picked up on insurance and service reports.
As a growing company we are continually securing new business via our lift service sales team for new service contracts. When the first service visit is carried out by our engineers there are usually a number of items noted that require prioritising.
As opposed to just sending out multiple quotations we have opted to begin setting up live spreadsheets to provide our clients with an overview of the defects across their lifting equipment. This will provide a brief description of works, indicative costs for carrying those out but more importantly an indication as to the priority of those defects.
This approach allows our clients to budget and enables both of us to keep a close eye on live defects and recommendations.
The feedback I have gained recently speaks volumes and we are confident new clients will be blown over by our way of reporting these
Its fair to say that no company ever grows whilst standing still, and this is just one example of how we are adapting our own business approach with the ever-changing needs of our customers.